Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number
• Order Information: Order reference, ICCID (eSIM identifier), delivery address
• Payment Information: Processed securely through Stripe (we do not store payment details)
• Device Information: Device type, operating system, browser information

1.2 Usage Information

We automatically collect certain information about your use of our services:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referral sources

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To process and fulfill your eSIM orders
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send order confirmations, updates, and important service notifications
• Website Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at privacy@vivafone.net.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order and transaction data is typically retained for 7 years for tax and accounting purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@vivafone.net
• General Support: info@vivafone.net
• Phone: +31 85 7444446

VIVAFONE LTD U.K.
Company number: SC872768
5 South Charlotte Street
Edinburgh, Scotland, EH2 4AN
DUNS: 234423311