HomeHow to Install
How to Install Your eSIM
Quick & Easy eSIM Installation
Installing your Vivafone eSIM is simple and takes just a few minutes. Follow our step-by-step guide below based on your device type. Your eSIM will be ready to use as soon as you arrive at your destination.
Installation Time
2-5 minutes
Internet Required
Yes, for activation
eSIM Compatible
iPhone XS+, Samsung Galaxy S20+, and newer models
Installation Steps
1
Receive Your eSIM Details
After purchase, you'll receive an email with your eSIM activation details including:
- QR Code: For easy scanning and installation
- ICCID: Your eSIM's unique identifier
- Activation Instructions: Device-specific setup guide
- Support Information: Contact details if you need help
Keep this email safe - you'll need the QR code to install your eSIM
2
Prepare Your Device
Before installing, ensure your device is:
- Connected to Wi-Fi or cellular data
- Running the latest iOS/Android version
- eSIM compatible (check our compatibility page)
- Not in airplane mode
Installation works best with a stable internet connection
3
Install Your eSIM
Choose your device type below for detailed instructions:
iPhone Installation (iOS 14.5+)
- Open the Camera app and scan the QR code from your email
- Tap the notification that appears: "Set Up Cellular Plan"
- Tap Continue when prompted
- Enter a name for your plan (e.g., "Vivafone US")
- Tap Add Cellular Plan
- Your eSIM is now installed! You'll see it in Settings → Cellular
Alternative method: Go to Settings → Cellular → Add Cellular Plan → Scan QR Code
Android Installation (Android 9+)
- Go to Settings → Network & Internet → SIMs
- Tap Add SIM card → Download SIM card
- Scan the QR code from your email
- Enter a name for your plan when prompted
- Tap Download and wait for activation
- Your eSIM will appear in the SIM list
Note: Some Android devices may have slightly different menu paths. Look for "SIM" or "Cellular" in Settings.
Other eSIM Compatible Devices
For devices not listed above:
- Look for eSIM or SIM settings in your device menu
- Find the option to "Add eSIM" or "Download SIM"
- Scan the QR code or manually enter the activation code
- Follow the on-screen prompts to complete installation
Manual Entry: If QR scanning doesn't work, use the activation code from your email
4
Activate When You Travel
Once you arrive at your destination:
- Go to Settings → Cellular/Mobile Data
- Turn on your Vivafone eSIM data plan
- Turn off your home SIM data to avoid roaming charges
- Test the connection by browsing the web or using apps
Your eSIM is now active and ready to use!
Troubleshooting
QR Code Won't Scan
Try these solutions:
- Ensure good lighting and hold steady
- Clean your camera lens
- Use manual entry with the activation code
- Try a different QR code scanner app
No Internet Connection
eSIM installation requires internet access:
- Use Wi-Fi instead of cellular data
- Connect to a stable network
- Try airplane mode off/on
- Contact support if issues persist
eSIM Not Appearing
If your eSIM doesn't show up:
- Restart your device
- Check for software updates
- Verify device compatibility
- Contact our support team
No Signal at Destination
If you can't connect:
- Check coverage in your area
- Try moving to a different location
- Toggle airplane mode
- Contact local network support
Need Help?
Our support team is here to help you through the installation process.
Ready to Get Connected?
Find the perfect eSIM plan for your next trip.
Browse Bundles