Contact Us
Get in Touch
Need help with your eSIM? Our support team is here to assist you. Choose the contact method that works best for you, and we'll get back to you as quickly as possible.
Contact Methods
Send us a Message
Fill out the form below and we'll get back to you within 24 hours.
Company Information
Company Details
Company Name: VIVAFONE LTD U.K
Company Number: SC872768
DUNS Number: 234423311
Office Address
VIVAFONE LTD U.K
5 South Charlotte Street
Edinburgh, Scotland
EH2 4AN
United Kingdom
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday: 10:00 AM - 4:00 PM CET
Sunday: Closed
24/7 emergency support available
Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, please call us directly.
Do you offer phone support?
Yes, our phone support is available during business hours. For urgent issues outside business hours, please use WhatsApp or email.
What information should I include when contacting support?
Please include your order number, ICCID (if applicable), device model, and a detailed description of your issue.
Can I change my eSIM plan after purchase?
Plan changes are possible within 24 hours of purchase. Please contact support immediately if you need to modify your plan.
Can I get a refund for my eSIM purchase?
You can refund the amount you paid within 24 hours if the eSIM has not been used. If the eSIM is already used, we are sorry but we are unable to refund the payment.