Terms & Conditions

1. Definitions

• "Vivafone," "we," "us," "our": VIVAFONE LTD U.K., Company number SC872768
• "You," "your," "user": The individual or entity using our services
• "eSIM": Embedded SIM technology for digital SIM card activation
• "Services": eSIM data plans, website, and related services
• "Content": Text, images, software, and other materials on our website

2. Acceptance of Terms

By accessing our website, purchasing eSIM services, or using our mobile applications, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

3. Service Description

Vivafone provides:

• Global eSIM data plans for international travel
• Instant eSIM activation and delivery
• Secure online payment processing
• Customer support and technical assistance
• Mobile applications for iOS and Android devices

Our services are powered by vivafone.net and subject to network availability and coverage in your destination.

4. User Eligibility

To use our services, you must:

• Be at least 18 years old or have parental consent
• Have a compatible eSIM-enabled device
• Provide accurate and complete information
• Comply with applicable laws and regulations
• Not be located in a restricted or embargoed country

5. Account Registration and Security

5.1 Account Creation

You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials.

5.2 Security Obligations

You agree to:

• Use strong, unique passwords
• Notify us immediately of any unauthorized access
• Not share your account with others
• Keep your contact information updated

6. eSIM Purchase and Activation

6.1 Purchase Process

All purchases are processed through secure payment gateways. Prices are displayed in your selected currency and include applicable taxes.

6.2 Activation Requirements

eSIM activation requires:

• A compatible eSIM-enabled device
• Internet connection for activation
• Valid payment and delivery information

6.3 Validity and Expiration

Data plans have specific validity periods. Unused data expires at the end of the validity period. Plans cannot be paused or extended except under special circumstances.

7. Acceptable Use Policy

7.1 Permitted Use

You may use our services for personal and business communication, including:

• Web browsing and email
• Social media and messaging apps
• Navigation and mapping services
• Video calling and streaming (subject to fair use)

7.2 Prohibited Activities

You may NOT use our services for:

• Illegal activities or content
• Spam, harassment, or abusive behavior
• Copyright infringement
• Malware distribution or hacking
• Excessive bandwidth consumption
• Reselling or commercial redistribution

8. Roaming and Fair Use Policy

8.1 Roaming Guidelines

Our eSIM plans are designed for temporary international use. Continuous roaming outside your home country may be subject to additional restrictions.

8.2 Fair Use Limits

While we don't impose strict data caps, excessive usage may result in:

• Temporary service suspension
• Additional charges
• Service termination

8.3 High-Usage Activities

The following activities may be restricted:

• 4K video streaming
• Large file downloads
• Peer-to-peer file sharing
• Server hosting or VPN services

9. Payment Terms

9.1 Payment Methods

We accept major credit cards, debit cards, and other secure payment methods through our payment processor, Stripe.

9.2 Billing and Charges

You agree to pay all charges associated with your purchases. All fees are non-refundable except as provided in our Refund Policy.

9.3 Currency and Taxes

Prices are displayed in your selected currency. Additional taxes or fees may apply based on your location.

10. Intellectual Property

10.1 Our Content

All content on our website and applications, including logos, text, images, and software, is owned by Vivafone or our licensors and is protected by copyright and trademark laws.

10.2 User Content

By submitting content to us, you grant us a non-exclusive, royalty-free license to use, modify, and distribute your content for service-related purposes.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

12. Service Availability and Limitations

12.1 Network Coverage

Service availability depends on local network operators and coverage in your area. We do not guarantee uninterrupted service.

12.2 Technical Support

We provide technical support for eSIM activation and basic connectivity issues. Support is available via email, phone, and our help center.

12.3 Service Changes

We reserve the right to modify or discontinue services with reasonable notice. We will not be liable for service interruptions.

13. Limitation of Liability

To the maximum extent permitted by law, Vivafone shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or network issues
• Third-party actions or content

Our total liability shall not exceed the amount paid for the specific service in question.

14. Indemnification

You agree to indemnify and hold Vivafone harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

15. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to services may be immediately suspended
• Outstanding payments remain due
• Unused data credits may be forfeited
• Certain provisions will survive termination

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Scotland, United Kingdom. Any disputes shall be resolved through binding arbitration in Edinburgh, Scotland.

17. Changes to Terms

We may update these Terms periodically. Material changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of updated Terms.

18. Contact Information

For questions about these Terms:

• Email: legal@vivafone.net
• General Support: info@vivafone.net
• Phone: +31 85 7444446

VIVAFONE LTD U.K.
Company number: SC872768
5 South Charlotte Street
Edinburgh, Scotland, EH2 4AN
DUNS: 234423311